Help & FAQ

我們整理了最常見問題的答案，以便讓您的購物體驗更加順利。如果您找不到所需的答案，隨時聯繫我們。

一般問題

什麼是 Ring of Gems？

  • Ring of Gems 是一家專注於潮流美感 、情感連結、有意義的天然水晶飾品商店。我們的作品包括戒指、耳環、手鈪和香薰， 我們相信水晶不僅僅是美麗的飾品，更是愛、支持和正能量的承載品。每一件作品，旨在與佩戴者產生共鳴，每一塊水晶，旨在幫助每個人在生活中找到平衡，提升自我意識，並釋放內在潛能。每件作品均由經過精心手工製作，並使用道德來源的材料。
你們的產品在哪裡製作？
  • 我們的飾品由店主本人和工匠製作，確保每件作品都符合我們的高標準。

    訂購與運送

      我如何下訂單？
      • 下訂單很簡單！只需瀏覽我們的系列，將您想要的商品添加到購物車，然後進入結帳流程。系統會提示您輸入運送和付款信息，一旦您的訂單確認，您將收到一封包含訂單詳細信息和追蹤信息的電子郵件。
        你們提供國際運送嗎？
        • 是的，我們提供國際運送。運費和送達時間會根據目的地有所不同。在結帳時，您可以選擇您的國家，運費會根據您的位置計算。
          運送需要多長時間？
          • 運送時間取決於您的位置。一般來說：
            • 國內訂單：3-5 個工作日。
            • 國際訂單：7-14 個工作日（可能受海關延遲影響）。
            • 請注意，這些是預估的運送時間，可能會因高峰季節或天氣、海關處理等外部因素而有所變化 。


              我如何追蹤我的訂單？

              • 一旦您的訂單發貨，您將通過電子郵件收到一個追蹤號碼。您可以使用這個追蹤號碼在我們的快遞公司網站上檢查您的貨件狀態。

              付款與退貨

              你們接受哪些付款方式？
              我們接受以下付款方式：
              • 信用卡（Visa、MasterCard、American Express 、JCB、 銀聯）
              • Apple Pay、Google Pay
              • Payme 、Alipay、FPS 以及結帳時提供的其他付款選項。
              我可以更改或取消我的訂單嗎？
              • 為了確保及時交貨，訂單會迅速處理，因此一旦下單，我們無法更改或取消訂單。然而，如果您需要進行修改，請盡快聯繫我們的客服團隊，我們會竭力協助您。
              你們的退貨/換貨政策是什麼？
              • 我們希望您對購買感到完全滿意。基於水晶的特性，我們不接受退貨。如果您希望換貨而不是退貨，我們樂意協助。商品必須保持未使用、原始狀態，並且包裝完好。
              • 換貨商品的運費由顧客承擔，除非商品有缺陷或我們在履行您的訂單時出錯。 要啟動換貨，請通過電子郵件聯繫我們，提供您的訂單號碼和退貨原因。我們將指導您完成流程。 詳情請留意Return & Exchange
              我如何退換商品？
              要退換商品，請：
              • 聯繫我們，請求授權。
              • 將商品寄回我們。
              • 確保商品保持原始、未使用的狀態，並附上所有包裝。
              • 一旦我們收到您的退貨，我們將處理您的換貨。

              請注意：運費由顧客自行承擔，除非商品在到達時有缺陷或損壞。詳情請留意Return & Exchange

               

              我如何知道我的戒指尺寸？
              • 如果您不確定自己的戒指尺寸，我們建議使用戒指尺寸圖表。您可以在這裡下載我們的戒指尺寸指南，以測量您的手指。或者， 我們建議女生帶5號或6號，男生可以選擇6號或7號。

              • 整體設計會因尺碼不同而珠子增多或減少
                戒指帶有彈性，尺碼輕微出入也可佩戴
                • 5號(內圍5-6cm)
                • 6號(內圍：6-7cm)
                • 7號(內圍：7-8cm)
              我可以定制珠寶嗎？
              • 是的，我們提供部分產品的定制服務。無論您想個性化一個誕生石戒指，還是創造獨一無二的設計，我們都樂意協助。請通過ringofgems@gmail.com與Instragram DM與我們聯繫，告訴我們您的定制需求，我們將與您合作實現您的想法。

              保養與維護

              • 我該如何保養我的水晶？
              為了保持您的飾品最佳狀態，我們建議遵循以下保養提示：
                • 保持乾燥： 避免在游泳、淋浴或極端潮濕的環境中佩戴珠寶。
                • 妥善儲存： 將珠寶放在柔軟的袋子或珠寶盒中，以防止刮傷。
                • 輕柔清潔： 使用柔軟的布輕輕清潔您的珠寶。對於寶石珠寶，避免使用強烈的化學品或磨蝕性清潔材料。
                • 避免香水： 在佩戴珠寶之前先塗抹香水和潤膚露，以防止沾上化學品而變色。
              我該如何清潔我的寶石？
              • 寶石可能比較脆弱，因此正確清潔非常重要。使用柔軟的布或刷子輕輕清潔您的水晶飾品。避免使用強烈的化學品或超聲波清潔器，因為它們可能損壞天然水晶。

              客戶支持

              我如何聯繫客服？

              如果您有任何問題或需要幫助，我們的客服團隊隨時為您提供協助！您可以通過以下方式聯繫我們：
              • 電子郵件：ringofgems@gmail.com
              • 在線聊天： 請按網頁右下角
              • 或填寫我們聯繫我們頁面的聯絡表格。
              我可以留下反饋或評論嗎？
              • 是的，我們非常喜歡聽取顧客的意見！在您收到訂單後，您將有機會為所購買的產品留下評論。您也可以通過電子郵件或社交媒體與我們分享您的想法和經驗。

               

              We have compiled answers to the most frequently asked questions to make your shopping experience smoother. If you can’t find the answer you need, feel free to contact us.

              General Questions

              What is Ring of Gems?
              Ring of Gems is a store focused on trendy aesthetics, emotional connections, and meaningful natural crystal jewelry. Our collection includes rings, earrings, bracelets, and scented candles. We believe that crystals are not just beautiful ornaments, but carriers of love, support, and positive energy. Each piece is designed to resonate with the wearer, helping everyone find balance in life, enhance self-awareness, and unlock inner potential. Every item is carefully handcrafted using ethically sourced materials.

              Where are your products made?
              Our jewelry is made by the shop owner and artisans, ensuring that each piece meets our high standards.

              Ordering & Shipping

              How do I place an order?
              Placing an order is easy! Simply browse through our collections, add your desired items to your cart, and proceed to checkout. You will be prompted to enter your shipping and payment information, and once your order is confirmed, you’ll receive an email with your order details and tracking information.

              Do you offer international shipping?
              Yes, we do offer international shipping. Shipping costs and delivery times vary depending on the destination. During checkout, you can select your country, and the shipping costs will be calculated based on your location.

              How long does shipping take?
              Shipping times depend on your location. In general:

              • Domestic orders: 3-5 business days.
              • International orders: 7-14 business days (subject to customs delays).
                Please note that these are estimated shipping times and may vary during peak seasons or due to external factors like weather or customs processing.

              How can I track my order?
              Once your order has shipped, you will receive a tracking number via email. You can use this tracking number to check the status of your shipment on our courier’s website.

              Payments & Returns

              What payment methods do you accept?
              We accept the following payment methods:

              • Credit cards (Visa, MasterCard, American Express, JCB, UnionPay)
              • Apple Pay, Google Pay
              • Payme, Alipay, FPS, and other payment options available at checkout.

              Can I change or cancel my order?
              To ensure timely delivery, orders are processed quickly, so we are unable to make changes or cancel orders once they have been placed. However, if you need to make a modification, please contact our customer service team as soon as possible, and we will do our best to assist you.

              What is your return/exchange policy?
              We want you to be completely satisfied with your purchase. Due to the nature of crystals, we do not accept returns. If you would like to exchange an item instead of returning it, we are happy to assist. The item must be in unused, original condition with intact packaging.
              Shipping costs for exchanged items are the responsibility of the customer unless the item is defective or we made an error in fulfilling your order. To initiate an exchange, please email us with your order number and reason for the return. We will guide you through the process. For details, please refer to Return & Exchange.

              How do I return an item?
              To return an item, please:

              • Contact us to request a return authorization.
              • Ship the item back to us.
              • Ensure the item is in its original, unused condition with all packaging.
                Once we receive your return, we will process your exchange.
                Please note: Return shipping costs are the responsibility of the customer unless the item is defective or damaged upon arrival. For details, please refer to Return & Exchange.

              How do I know my ring size?
              If you’re unsure of your ring size, we recommend using a ring size chart. You can download our ring size guide here to measure your finger accurately. Alternatively, we suggest that women choose size 5 or 6, and men can choose size 6 or 7.
              The overall design may vary in the number of beads depending on the size. The ring is elastic, so slight size variations can still be worn.

              • Size 5 (inner circumference: 5-6 cm)
              • Size 6 (inner circumference: 6-7 cm)
              • Size 7 (inner circumference: 7-8 cm)

              Can I customize a piece of jewelry?
              Yes, we offer customization on select products. Whether you want to personalize a birthstone ring or create a one-of-a-kind design, we’re happy to assist. Please contact us at ringofgems@gmail.com or via Instagram DM with your customization request, and we will work with you to bring your vision to life.

              Care & Maintenance

              How do I care for my crystals?
              To keep your jewelry in optimal condition, we recommend the following care tips:

              • Keep it dry: Avoid wearing jewelry while swimming, showering, or in extreme humidity.
              • Store properly: Keep your jewelry in a soft pouch or jewelry box to prevent scratching.
              • Clean gently: Use a soft cloth to gently clean your jewelry. For gemstone jewelry, avoid harsh chemicals or abrasive cleaning materials.
              • Avoid perfumes: Apply perfumes and lotions before putting on your jewelry to prevent discoloration from chemical exposure.

              How do I clean my crystal?
              crystal can be delicate, so it’s important to clean them properly. Use a soft cloth or brush to gently clean your crystal jewelry. Avoid harsh chemicals or ultrasonic cleaners, as they may damage the natural crystals.

              Customer Support

              How do I contact customer support?
              If you have any questions or need assistance, our customer service team is here to help! You can reach us by:

              • Email: ringofgems@gmail.com
              • Live chat: Please click the chat icon at the bottom right of the webpage.
              • Or by filling out the contact form on our Contact Us page.

              Can I leave feedback or a review?
              Yes, we love hearing from our customers! After receiving your order, you will have the opportunity to leave a review for the product you purchased. You can also share your thoughts and experiences with us via email or social media.